Required skills

highly developed communication skills to

determine and confirm complex client requirements using questioning and active listening as required

communicate aspects of a valuation result to clients liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

customer service skills such as

providing appropriate contact with client throughout the complex broking process

appropriate timing of events

research and analysis for

accessing interpreting and analysing complex information to meet client needs

interpret results of a valuation and implication on financing proposal

identifying key issues for developing strategic options

welldeveloped numeracy and IT skills to

access and use appropriate specialist software organisational templates spreadsheets and databases

access internet information

welldeveloped literacy skills to

read and interpret organisational and industry information

develop complex financial strategies and plans

draft broking options for clients that are comprehensive and clear

draft reports setting out research findings and analysis

organisational skills including the ability to plan and sequence work

Required knowledge

Acts and regulations affecting the financial industry

borrowing risk factors

environmental legislation impacting on financial services

heritage property issues and requirements

native title rights

products available in the financial services industry

relevant codes of practice

requirements related to the disclosure of capacity

the role of the finance brokers

valuation practices and methodology

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop detailed broking options designed to maximise the clients outcomes and reach client objectives which incorporate elements from research

develop broking options and plans which address complex needs and issues and identify and describe key assumptions on which the plan is based

provide detailed analysis of research strategies and findings

test and make appropriate checks on a proposed plan for its integrity and compliance

assess impacts of taxation social security economic and other government policies on client investment and financial requirements

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to economic and financial services product information

access to specialist software and data

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Special or complex features may include:

Risk issues may include:

Legislation, regulatory and ethical guidelines may include:

Broking options may include but are not limited to: